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Frequently Asked Questions (FAQs)

GENERAL

What are the safety precautions you take given COVID, imports and logistics handling? 

Our number one priority is your safety followed by your satisfaction. We have a detailed check list which we follow in each and every step along the way. We source all the products from verified, certified and hygienic suppliers. Upon arrival to our store, we sanitize and ensure the products are clean and passed our safety check. We follow the same process in the packaging of your products as well. All are staff are checked for temperature and oxygen level every day to ensure that there is no cross contamination in any of your deliveries. The delivery and logistics partner ensure the same process as above so that the product is not tampered with and you can enjoy all our products without any worries.  

What are the range of products that you offer?

We offer the finest foods from across India and the world like cheeses, fruits, vegetables, snacks and many more. We import from around the world as well as source locally from all the suppliers and provide these products directly to your doorstep.

I love all your products but I do not know how to use them. What do I do?

All our products come along with detailed recipes which you can incorporate in your regular lifestyle. These recipes are simple, feasible and not a Michelin star portion size. We provide affordability of a regular meal with the class of a Michelin star quality. Contact online@peregrinefoods.com for your queries on any product and for certain recipes.

I want an item that I can't see on the website, are you able to provide it for me?
Nine times out of ten we can ‒ there are very few products that we can't provide for you either due to logistics issues or unavailability. Just send us an email at online@peregrinefoods.com or call us on +91 9966 0303 02/04 and we will be more than happy to discuss the items that you would like and is not currently on our website.

 

Do you deliver on the same day?
Currently as we do not store material in our warehouse, we do not offer this service. However, in the future when we estimate the quantity of each market, we will be providing this service. 

Are there any delivery charges?
Yes, due to rising costs in logistics we unfortunately charge for home delivery. However, we do offer free shipping for order above a certain value.

When do you deliver?
We deliver on all days with convenient delivery slots.

Where do you deliver?
We support almost all the pin codes in the country. We will be coming to your city soon if your city is not where we currently deliver. The only reason for this may be due to COVID restrictions. Give us your feedback at online@peregrinefoods.com if your city is not being able to be delivered.

Are the prices inclusive of tax?
Yes, the stated prices are inclusive of tax.

Can I pay by cash?
No, we do not provide Cash on Delivery payment option due to the COVID health hazard. It is safer and easier to do cashless delivery and avoid any contact with the delivery person.

What payment types do you accept?
We accept credit, debit cards, UPI and online banking. 

I don't like sharing my details on the internet. How safe it is?
Our website uses the latest secure technology to keep your data safe and your privacy is completely respected.

The order is being delivered late. Where is it?
While we strive to deliver your orders on time, sometimes issues can arise due to unforeseen factors. Please contact us and our lovely customer relationship managers will help you.

My transaction failed but money was deducted from my account. What do I do?
Your money is safe and will be refunded. Do not worry.

I have a question that is not listed. Who can I speak to?
You can email us at online@peregrinefoods.com or call us on +91‐9966 0303 02/04. We will do our best to get back to you in 24 hours.

I am a bulk buyer and wish to get my products at a better rate. How do I go about this?

We do offer a bulk buying program. Please email us at online@peregrinefoods.com or call us on +91‐9966 0303 02/04 for further information on your requirement.

FRUITS AND VEGETABLES

Where do you get your fruits and vegetables from?

All our fruits and vegetables are sourced directly from the farm to give you the purest experience at an affordable cost. We send the products to you within 24-48 hours of harvest giving you the freshest and most delicious taste. We import them from all over the world.

How safe are the fruits and vegetables for consumption?

All our fruits and vegetables are organically grown. Most products are grown using a hydroponic technology which is cultivation without soil and harmful pesticides. We ensure that the products which are delivered to you do not even need to be washed before consumption. We are that confident about the quality.

How are the fruits and vegetables weighed?

Production of fruits and vegetables is hard to control as it is part of nature. Each fruit and vegetable varies slightly in the size and texture. This makes it difficult to be precise with the weight. We try to be exact as much as possible but there may be a variance of ± 5% in your orders at times.